Tell us what is happening
Give us the details. Skip the guesswork.
Use this form to describe the fault or maintenance question. Include the model number and any error message shown in the app. Submitting opens your email app with the enquiry prepared; it does not create an appointment or confirm repair availability.
- Brand and exact model number
- Robot and dock symptoms
- Error code or app notification
- What you have already tried
Do not include passwords, payment card details or other sensitive information.
Email: [email protected]