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Repair guidance
Understand common faults, what to check safely and when a technician may be needed.
Explore service ↗A calmer way to keep clean
Your robot vacuum deserves a second wind.
Practical repair support, maintenance advice and brand-specific guides for the robot that quietly keeps your floors in order.
Model-first adviceCare before replacementClear next steps
Small checks. Longer life.Start with the basics before ordering a part.
How we can helpLess guesswork.
Less guesswork.
More useful cleaning.
From a brush that will not turn to a dock that refuses to empty, start with a clear route through the likely causes.
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Routine maintenance
Keep brushes, filters, sensors, wheels and mop systems in better condition.
Explore service ↗⌕
Troubleshooting
Work through symptoms before buying replacement parts or replacing the whole machine.
Explore service ↗Built around your model
One symptom can have several causes.
A robot that stops mid-clean might have a tangled wheel, a blocked airflow path, a dirty sensor or a battery that no longer holds charge. The model and exact error message matter.
- Find the model number before ordering parts
- Check the manufacturer's instructions first
- Keep liquids away from electronics and charging contacts
- Stop using a unit with swelling, burning smells or damaged wiring
Brand-specific support
Help for the robot you own.
Tell us which robot vacuum you use and what has gone wrong. We’ll help you narrow down sensible checks, maintenance options and possible next steps.
Mapping · Dock · Mop
Read Roborock guide
Roborock
Help with mapping trouble, brush and wheel checks, dock behaviour and mop-system questions. Share the exact model for more relevant guidance.
Request Roborock service ↗Read Roborock guide
Brushes · Charging · Sensors
Read Roomba guide
iRobot Roomba
Describe brush-roll errors, charging contact issues, navigation behaviour or unusual noises to find the right checks to try first.
Request Roomba service ↗Read Roomba guide
Filters · Suction · Charging
Read eufy guide
eufy
Get help describing reduced pickup, filter care, charging problems and common RoboVac maintenance questions.
Request eufy service ↗Read eufy guide
OMNI dock · Water · Mapping
Read ECOVACS guide
ECOVACS DEEBOT
Explain dock, mop washing, water-flow or mapping symptoms so we can point you towards appropriate model-specific checks.
Request ECOVACS service ↗Read ECOVACS guide
Roller · Dock · Navigation
Read Dreame guide
Dreame
Share roller, sensor, dock or navigation issues and the model name to help identify a useful starting point.
Request Dreame service ↗Read Dreame guide
Shark · Narwal · Other
Browse brand guides
Another brand?
We can start with the brand, model number, symptoms and any error code, even if your robot is not listed here.
Request help with my model ↗Browse brand guides
RobotG Vacuum provides independent guidance. Brand names are used only to identify compatible product families; we are not affiliated with or endorsed by these manufacturers. Service availability depends on the model and location.
A simple process
Start with the details that matter.
Identify
Find the brand, model number and dock model, plus any error code shown in the app.
Check safely
Follow model-specific care instructions and note what you have already tried.
Choose a next step
Decide whether a clean, compatible part, manufacturer support or a repair assessment makes sense.
Let’s work out what your robot needs
Share the brand, model and symptoms. We’ll help you identify sensible next steps before you spend money on parts.